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When Payments are Due

We require a non-refundable 20% deposit (this can be higher when you are booking a special offer) for ground arrangements plus that required by the airline at time of booking. This varies from £50 per ticket to full payment. In the case of the latter, a tax refund can be made should you have to cancel.

The balance of payment is then due at least 10 weeks prior to departure. Please make yourself aware of the cancellation penalties due as outlined in our booking conditions. Further, if you have not paid for your flights in full at time of booking, the airlines may charge a tax supplement which we will add to your final balance.

Methods of Payment

Payments can be made by bank transfer (details below), debit or credit card.

Bushbaby Travel Ltd Number 2 Account (Account Number: 18587305)
Natwest Direct Business Banking (Sort Code: 60-24-77)
IBAN: GB79NWBK60247718587305

Please note, however, that payments by credit card will be subject to a commission of 2%. Unfortunately we can only keep our prices so competitive by passing on this charge to clients who wish to pay in this manner.

If you would like to pay by card, please go to our e-bill section and follow the simple instructions on how to make a payment against your account. Alternatively, you can telephone with details or complete the relevant section of the Booking Form and we will carry out this process for you.

If you are unable to make payment by the methods above we can also accept payment by cheque. Please make this payable to ‘Bushbaby Travel Ltd’ and forward by registered post.

Payment Protection

The air holidays we sell are ATOL Protected by the Civil Aviation Authority. ATOL Protection extends primarily to customers who book and pay in the United Kingdom. Click on the ATOL logo if you want to know more.

Further, in compliance with the UK Package Travel, Package Holidays and Package Tours Regulations 1992 an insurance policy has been arranged with Travel & General Insurance Company plc, authorised and regulated by the Financial Services Authority, to protect customers’ prepayments in the unlikely event of our financial failure and paid in respect of:
• non-flight inclusive packages commencing and returning to the UK
• the ground handling aspects of packages where the customer is responsible for arranging travel to the destination offered on this website (subject to the terms of the insurance policy), for:
• a refund of such prepayments if customers have not yet travelled, or
• making arrangements to enable the holiday to continue if customers have already travelled
Customers’ prepayments are protected by a topp policy. In the unlikely event of financial failure please contact the claims helpline on 0870 0137 965. A copy of the policy is available on request.

Download a copy our our certificate by clicking below.

Certificate of Insurance 30.09.11